FAQs

1. Where do you ship?

We currently deliver to customers across the United Arab Emirates (UAE).

2. What is your business model?

We are an independent cross-border eCommerce retailer that connects customers with products sourced from USA brands and retailers. Through our global sourcing and logistics network, we make it easier for customers to discover and purchase products that may not always be readily available locally.

Our operations are supported by fulfillment and logistics infrastructure in the United States, United Arab Emirates, and India. Our experience, technology, and global reach allow us to simplify cross-border shopping by handling procurement, customs, taxes, and import duties transparently so customers can shop with confidence.

The website is owned and operated by Global Shopping, LLC.  

3. Are the products authentic?

Yes. We source products directly from trusted US retailers, authorized distributors, and brands. All products are genuine and sourced through legitimate supply chains.

4. Are you affiliated with the brands you sell?

No. Unless explicitly stated, iBhejo.ae is an independent third-party reseller and is not affiliated with, authorized by, or endorsed by any of the brands featured on this website. All trademarks belong to their respective owners.

5. How long does delivery take?

Estimated delivery time is 10–15 business days, depending on supplier processing, international shipping, and customs clearance.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our tracking page:
https://www.ibhejo.ae/track-your-order/

7. What payment methods do you accept?

We accept major international payment methods, including:

Visa
Mastercard
American Express
Google Pay

All payments are processed securely via Stripe. Prices on our website are in AED and include all applicable fees.

8. Can I cancel my order?

Orders may be canceled within 24 hours of purchase by contacting our customer support team.

9. Do I have to pay customs duties or taxes?

No, you will not have to pay additional customs fees. The prices displayed on our website are all-inclusive. This means duties, taxes, and shipping costs are already included, and no additional payment is required at delivery.

10. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with supporting details so we can arrange a replacement or refund.

11. How can I contact customer support?

You can reach our support team through:

Email: support@ibhejo.ae
Phone: +971 800 0321373

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GST)

12. What if my order is delayed?

Delays may occur due to supplier processing, international shipping, or customs clearance. If your order is delayed, our support team will assist you in tracking and resolving the issue.