FAQs
1. Where do you ship?
We currently deliver to customers in the United Arab Emirates (UAE).
2. What is your business model?
iBhejo.ae is a third-party reseller of popular products sourced from the USA. The company is based in the USA and we ship products to customers based in the Middle east. We make it easy for customers abroad to access these products by providing efficiant an dlow-cost shipping leveraging our vast network of logistics expertise. The website is owned and operated by Global Shopping, LLC.
3. Are the products authentic?
Yes. We source products from trusted international suppliers and retailers. All products are expected to meet quality and authenticity standards based on supplier information.
4. How long does delivery take?
Estimated delivery time is 11–15 business days, depending on supplier processing, international shipping, and customs clearance.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our tracking page:
https://www.ibhejo.ae/track-your-order/
6. What payment methods do you accept?
We accept major international payment methods, including:
- Visa
- Mastercard
- American Express
- Google Pay
All payments are processed securely.
7. Can I cancel my order?
Orders may be canceled within 24 hours of purchase by contacting our customer support team.
8. Do I have to pay customs duties or taxes?
No. The prices displayed on our website are all-inclusive. This means duties, taxes, and shipping costs are already included, and no additional payment is required at delivery.
9. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with supporting details so we can arrange a replacement or refund.
10. Can you source products that are not listed on the website?
Yes. If you are looking for a specific product from international retailers that is not listed on our website, you can contact us with the product details, and we will try to source it for you.
11. How can I contact customer support?
You can reach our support team through:
Email: support@ibhejo.ae
Phone: +971 800 0321373
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
12. What if my order is delayed?
Delays may occur due to supplier processing, international shipping, or customs clearance. If your order is delayed, our support team will assist you in tracking and resolving the issue.